Refund Policy
Introduction
Thank you for choosing Golive. Our mission is to provide you with top-tier online courses with exceptional content and quality. If you are not completely satisfied with our services, we offer a clear and transparent refund policy to ensure your satisfaction.
Refund Conditions
According to our refund policy, you can request a refund under the following conditions:
- Refund Period: You may request a refund within 7 days of your purchase.
- Conditions for Refund: A refund will be granted if you have not accessed more than 2 hours of our course content. If you exceed this limit, a refund will not be possible.
- Proof of Purchase: You need to provide proof of purchase when submitting a refund request.
Refund Process
To request a refund, please follow the steps below:
- Contact Us: Send an email to contact@golive-checkout.com with the subject “Refund Request”. In the email, please include your name, order number, purchase date, and reason for the refund.
- Refund Approval: Our support team will review your request and notify you of the status of your refund within 3 business days. If additional information is needed, we will contact you via email.
- Refund Issuance: Once approved, the refund will be processed to your original payment method within 5-7 business days. Please note that processing times may vary depending on your bank or payment provider.
Exceptions
Please note the following exceptions to our refund policy:
- No refunds are available for courses that have been accessed for more than 2 hours.
- No refunds are available after 7 days from the date of purchase.
- No refunds are available for promotional or free trial periods.
Contact Us
If you have any additional questions or need assistance, our support team is here to help. You can reach us by email at contact@golive-checkout.com. Our goal is to ensure your satisfaction and resolve any issues as quickly as possible.